The customer will be prompted to confirm the date and time of the booking.You can send the customer your available dates and times.In the message, you’ll see a description of the customer’s request and their preferred service time.When a customer requests a booking, you’ll receive a notification and message in the Google My Business app.
*This experimental feature is available for select merchants in select business categories. The option to request a booking may also appear to customers when they’re messaging with your business. If you have messaging turned on in the Google My Business app, customers may be able to request a booking with you from your Business Profile on Google Search. To support timely responses, Google may deactivate messaging for your business if you don’t respond within the time frame.Ĭurrent Experimental Feature (As of January 2020) This may promote trust and encourage engagement with your business. When you receive a new message, it’s important to reply within 24 hours. The following requirement is for any business that uses messaging on Google My Business. Most customers sending a message are looking for that quick response, so they can plan accordingly and get what is needed, whether it’s a service or a product being offered. “Yes, we sell them here, we have them in stock and close at 9pm today.” As a customer, I would be compelled now to go for a visit, see the item, the price, and more than likely go ahead and make my purchase. When a customer reaches out with a question, for example, “Do you sell such and such and what time do you close?”, a business has an opportunity to send a quick but accurate response. From a customer’s point of view, quick, accurate responses could be the difference between your business getting a new customer, or your competitor will. But the advantage of engagement doesn’t end with the Google algorithm. Reviews are an important part of this, as well as responding to reviews, but the GMB messaging allows a business owner or agency to take it one step further with real-time conversation. Google looks for customer/business interaction. As Google continues to adjust its ranking algorithm, engagement signals and optimization of GMB listings are becoming more important as a signal of true relevancy. One commonly overlooked is customer interaction or engagement. Consistency, Reviews, and a lot of other options with GMB allows us to touch on many of the algorithm signals. We always talk about rankings and the Google algorithm. You can even set up a “Welcome Offer” for new customers, with a special you create to entice a new follower to come to your location. The next step is to select “Edit your welcome message” and then enter your message of up to 120 characters. You can do this by clicking on the three dots on the right of this screen and selecting “Messaging settings” on the bottom of the screen. Adding the Welcome MessageĪfter messaging is activated you’ll want to set up an autoresponder message. *It is important to know the Google Guidelines for messaging, click here to see them all. On your iPhone or iPad, open the Google My Business app.You can turn on messaging again at any time. Once you’ve turned on messages, you can return to Customers Messages to get all messages chronologically.Turn on: Tap Customers Messages Turn on.If you have multiple locations, open the location you’d like to manage.
Sidenotes business messaging system android#
On your Android phone or tablet, open the Google My Business app.
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